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Meet SienaSiena is the first intelligence layer for customer experience. We're creating an operating system of AI agents that learn, remember, and act across every customer touchpoint—from support conversations to shopping experiences to voice and social media interactions.Siena doesn't just automate support; it powers shopping agents, builds persistent customer memory, generates actionable business insights, and creates empathetic interactions that feel human.We're transforming how businesses understand and connect with their customers, turning every interaction into intelligence that makes the next one better.The teamWe're a small, distributed team that punches way above our weight. Every person here has outsized impact because we've built leverage into everything we do. This philosophy makes us faster and, frankly, more fun to work with.If you're excited about building something that doesn't exist yet, keep reading. We're building agents that don't just respond to customers—they remember them, learn from every interaction, and connect experiences across channels.About The RoleYou'll lead the teams building the first intelligence layer for customer experience. This spans AI pipelines, evals, integrations, and multi-agent orchestration. Your job: turn ambitious product bets into reliable systems while keeping the team energized, aligned, and focused.We're looking for a leader with a builder's DNA who approaches the role like a founding team member would. You'll shape product decisions, drive technical strategy, empower your team to execute on high-impact projects, and play a pivotal role in scaling the team.You're not just excited about software—you're obsessed with building the best agentic operating system for customer experience.What You'll DoBuild and lead high-velocity teams that ship fast and with polish. Be deeply technical and hands-on. Read the PRs, write prototypes, jump into the weeds. Leadership is an amplifier, not a step back. Turn raw ideas into working systems. Even if you have to duct tape the first version together. Rally your team through ambiguity, setbacks, and tough customer asks. Run through walls when needed. Push for clarity, focus, and high energy in every sprint. Drive urgency without burning people out. Drive alignment on the roadmap and become an expert on customer needs related to the product areas your team owns. Spend time with customers and engineers alike—digging into pain points, testing assumptions, and improving the craft. Coach, mentor, and build a team of curious, scrappy, driven engineers—people who want to grow fast and build great things. Foster an AI-first culture by showing, not telling, what AI enables for builders. Ensure engineering cycles produce real, reliable impact: accuracy improvements, integrations, and agent capabilities that delight customers. Translate Siena's vision into execution your team can rally behind. Grow engineering talent into leaders, making Siena's engineering team a career destination. What We're Looking ForYou've successfully led product-focused engineering teams in high-performing organizations that shipped real impact. You've written code at a high level, and you still love to get your hands dirty. You view leadership as an amplifier, not a step back. Bias for action and scrappiness. You don't over-optimize for process. You optimize for velocity, customer value, and learning. You deeply care about the customer experience. You think about UX, APIs, performance, edge cases, and joy. You ask "why" obsessively, and you push yourself (and your team) to learn constantly. You build trust, give direct feedback, and create space for engineers to thrive. You have experience partnering with recruiting teams to drive effective and fair hiring processes. You realize that recruiting is a large (and important!) part of your role. You have experience with systems complexity: LLMs, APIs, integrations, data pipelines, or event-driven products. Proven ability to drive clarity and culture across distributed teams. Why Siena?Meaningful impact. Your work directly shapes our product and company. Globally distributed team working at the bleeding edge of CX and AI. Great salary plus the opportunity for equity or stock grants. Learning budget. If you're growing, so are we. The thrill of building something new. Join us at a stage where your contributions matter most. AI-fluency. Make AI your second nature. Tackle unsolved problems. We’re redefining how customer experience will look like in the next decades. Our valuesThe people who thrive here are curious, customer-obsessed, and take ownership without being asked. They fix problems first and explain later. They're direct about feedback—both giving and receiving it—because they care more about getting things right than being polite.They maintain high standards while moving at startup speed, and they build real relationships with teammates because they know that's how great work gets done. When things get tough, they adapt and keep pushing forward.Our approach to AIThe people who thrive here treat AI like a natural extension of themselves. They've built their own ecosystem of agents - some for research, others for debugging, writing, analysis, or writing code. They know which AI works best for what problem.Everyone gets premium accounts (ChatGPT, Claude, Perplexity Pro, Cursor, Lovable) plus a quarterly budget for new tools. But the magic happens in how we share knowledge. Demo days where someone shows off a clever workflows. Slack threads about which model handles a specific use case better. Learning from each other's AI workflows.At Siena, we’re not just looking for people who can do a job. We’re looking for people who want to break boundaries, create the future, and reshape industries. If that’s you, we look forward to your application.Siena provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, or gender expression. We are committed to a diverse and inclusive workforce and welcome people from all backgrounds, experiences, perspectives, and abilities.

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At Playlist, life's richest moments happen when people step away from screens to move, connect, explore, and play. We're building the definitive platform for intentional living, connecting people with inspiring experiences in fitness, wellness, and beyond. With popular brands like Mindbody and ClassPass, Playlist empowers businesses and individuals, making it effortless for aspirations to become actions. Join us in reshaping technology's role to foster meaningful, real-world connections.Mindbody equips wellness entrepreneurs with technology to support thriving businesses and create exceptional experiences. Innovation and curiosity drive our culture, connecting businesses and individuals through cutting-edge solutions. Join us if you're passionate about enhancing wellness through technology.The Role You'll PlayYou're the first spark in the sales journey. As a Sales Development Representative (SDR) at Mindbody, you’ll connect with fitness and wellness businesses across the U.S., helping them discover how our software can simplify operations and fuel their growth. You’ll bring curiosity, energy, and strong communication to every interaction, building relationships, qualifying leads, and setting the stage for impactful partnerships.Own outbound outreach using lead lists, email, cold calls, and social media to spark interest and start conversationsAsk smart questions to uncover business needs and introduce Mindbody’s solutions with clarity and confidenceQualify leads and tee up intro calls for the broader sales team, moving prospects from interest to actionKeep your pipeline sharp and current in our CRM, ensuring every lead is followed up on and loggedStay up to speed on industry shifts, competitor offerings, and where we bring standout valueWork closely with account executives and leadership to fine-tune outreach strategies and close more dealsExperience You BringConfident, natural communicator in both spoken and written English (this role supports U.S.-based clients)Energized by talking to new people and building genuine connectionsOrganized and self-driven with a bias for action and resultsComfortable navigating fast-paced, target-driven environmentsFamiliar with CRM tools like Salesforce or excited to learnBonus: passion for fitness, wellness, or helping small businesses growHave we piqued your curiosity?Sound like the role for you? We’d love to hear from you! Even if you’re not 100% sure about potential fit, we still encourage you to apply. We’re looking for the right person, not the perfect series of checkboxes.Playlist is an Equal Opportunity Employer. We highly value diversity at our company and encourage people of all different backgrounds, experiences, abilities and perspectives to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other protected characteristics.By entering your email and phone number and submitting your application, you consent to receive emails, calls and SMS about your application and other roles at Playlist, including by auto-dialer. Message and data rates may apply. Opt-out or text STOP to cancel at any time. If you are a California resident or reside outside the United States then by submitting your application you confirm that you have read, understood, agree and - where applicable - grant your prior, free, informed and express consent for the processing of your personal information, including sensitive personal information, as described in our California Applicant Privacy Notice or International Applicant Privacy Notice (as applicable).Note: This description outlines key responsibilities but isn’t intended to cover every task or duty. Additional responsibilities may be assigned as needed to support the team and business goals.

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