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At Lendbuzz, we believe financial opportunity should be more personalized and fair. We develop innovative technologies that provide underserved and overlooked borrowers with better access to credit. While our core operations are based in the United States, we are excited to be setting up our presence in Argentina as we continue to grow globally. From our employees to our dealers, partners, and borrowers, we’ve built a company and a culture around a resolute belief in the promise and power of diversity. We value independent and critical thinking - and we’re looking forward to building a strong local team in Argentina to support our mission.We’re seeking a Senior Product Analyst who sits at the intersection of product strategy and call center operations. You’ll play a pivotal role in shaping Lendbuzz’s future by ensuring that both what we build and how our customer interactions are handled are guided by robust, accurate insights. Collaborating closely with product managers, engineers, operations, and customer experience teams, you’ll turn product and call center metrics into actionable recommendations that improve performance, enhance efficiency, and elevate customer experience.Please note - The salary range is listed in Argentine Pesos (ARS).Please apply directly at - https://jobs.lever.co/lendbuzz/65263a02-263b-4578-928a-c461fd68bc53?lever-origin=applied&lever-source%5B%5D=snaphuntThe RoleKey ResponsibilitiesProduct Analytics:Conduct deep-dive exploratory analyses to understand user pain points, “ah-ah” moments, and product usage insights.Collaborate with product teams to build reusable or ad hoc data views, influencing strategy, design, and development.Design, develop, and maintain dashboards and reports using SQL (CTEs, window functions, etc.) or scripting languages, offering real-time visibility into product performance.Track and evaluate the success of product launches and A/B experiments; monitor system and product performance post-launch.Conduct quality checks on analytics events and recommend enhancements to amplify product performance.Participate actively in agile processes, from design through implementation and deployment.Call Center AnalyticsAnalyze performance metrics (call volumes, handle times, abandonment, NPS/CSAT, agent productivity) to uncover trends and opportunities.Partner with Operations, Product, and CX teams to translate call data into process and product recommendations.Develop dashboards and KPI frameworks to drive decisions around call routing, workforce optimization, and automation.Run root-cause analyses to pinpoint inefficiencies and improve customer journeys.Influence product roadmaps and automation initiatives with thoughtful data insights.Lead A/B tests and other experiments to measure outcomes in call center performance.Ideal Profile5+ years of experience in data/product analysis, including call center analytics.SQL expertise; comfortable with complex queries, including CTEs and window functions.Proficiency in BI tools like Sigma, Tableau, or Power BI; experience with DBT is a plus.Basic knowledge of Python and Git.Strong data experimentation and statistical analysis background.Expertise in call center platforms and KPIs; Genesys experience is a plus.Excellent around cross-functional collaboration (Product, Engineering, CX, Ops).Strong problem-solving, critical thinking, and business acumen.Creative, proactive, organized, and growth-minded.Fluent in English (written and verbal).What's on Offer?Flexible working optionsWork alongside & learn from best in class talentWork within a company with a solid track record of success

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At Playlist, life's richest moments happen when people step away from screens to move, connect, explore, and play. We're building the definitive platform for intentional living, connecting people with inspiring experiences in fitness, wellness, and beyond. With popular brands like Mindbody and ClassPass, Playlist empowers businesses and individuals, making it effortless for aspirations to become actions. Join us in reshaping technology's role to foster meaningful, real-world connections.Mindbody equips wellness entrepreneurs with technology to support thriving businesses and create exceptional experiences. Innovation and curiosity drive our culture, connecting businesses and individuals through cutting-edge solutions. Join us if you're passionate about enhancing wellness through technology.The Role You'll PlayYou’ll take the lead in shaping the future of our CRM platform, Zendesk, ensuring it evolves in lockstep with our customer experience goals. Acting as a bridge between CX, business stakeholders, and technical teams, you’ll bring new workflows to life, streamline operations, and uncover what’s next.Own the end-to-end strategy and execution of our Zendesk platform, from daily configuration to long-term product vision.Translate feedback into features that improve efficiency for agents and elevate the customer journey.Partner with cross-functional teams to scope, prioritize, and launch impactful platform enhancements.Lead the rollout of updates with clear documentation, training, and communication to drive adoption.Analyze usage trends and pain points to unlock smarter workflows and optimize performance.Serve as the primary contact for Zendesk and related technology partners to maximize platform value.Program manage cross-functional initiatives, driving momentum and delivering against key milestones.Manage vendor relationships and ensure third-party partners deliver on time, on budget, and at standard.This is an Individual Contributor role. Experience You Bring2+ years in product management, technical operations, or business systems, ideally in a SaaS environment.Hands-on experience with Zendesk as an admin or advanced user.Confident communicator with a strong sense of emotional intelligence and stakeholder savvy.Proven ability to navigate ambiguity, align teams, and move initiatives forward with clarity and precision.Experience translating data into dashboards, insights, and action using tools like Excel, Tableau, or SQL.Familiarity with project management tools and methodologies to prioritize, schedule, and execute with purpose.Background in CRM or software implementation with a user-first mindset.A track record of building trust and influence across technical and non-technical audiences.Have we piqued your curiosity?Sound like the role for you? We’d love to hear from you! Even if you’re not 100% sure about potential fit, we still encourage you to apply. We’re looking for the right person, not the perfect series of checkboxes.Playlist is an Equal Opportunity Employer. We highly value diversity at our company and encourage people of all different backgrounds, experiences, abilities and perspectives to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other protected characteristics.By entering your email and phone number and submitting your application, you consent to receive emails, calls and SMS about your application and other roles at Playlist, including by auto-dialer. Message and data rates may apply. Opt-out or text STOP to cancel at any time. If you are a California resident or reside outside the United States then by submitting your application you confirm that you have read, understood, agree and - where applicable - grant your prior, free, informed and express consent for the processing of your personal information, including sensitive personal information, as described in our California Applicant Privacy Notice or International Applicant Privacy Notice (as applicable).Note: This description outlines key responsibilities but isn’t intended to cover every task or duty. Additional responsibilities may be assigned as needed to support the team and business goals.

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