Job Positions (Brazil Only)

The Account Director will own the end-to-end relationship for 5–10 enterprise customers, focusing on retention, expansion, and building executive trust. This involves developing growth strategies, leading commercial negotiations, and ensuring seamless delivery across complex workstreams.

The role involves designing, developing, and maintaining scalable full-stack applications using Node.js, TypeScript, and React, while building and deploying cloud-native applications leveraging various AWS services. Engineers will also be responsible for designing and optimizing SQL and NoSQL databases.

As the Finance Director, you will act as the financial steward and strategic business partner for the Brazilian operations, owning the full financial agenda including steering, planning, forecasting, and performance management. You will serve as a critical advisor to the Country Manager and the Brazilian leadership team, driving cross-functional alignment and data-driven decision-making.

The consultant will serve as the primary technical point of contact, leading the design and delivery of end-to-end technical solutions by facilitating workshops and producing technical design documentation. This role involves analyzing complex challenges to define scalable architectures and owning the technical evolution of Genesys solutions.

The consultant will serve as the primary technical point of contact, leading the design and delivery of end-to-end technical solutions by facilitating workshops and producing design documentation. They will also own and evolve the technical architecture of Genesys solutions while leading deployment and migration efforts.

The consultant will design and configure Genesys Cloud Workforce Management capabilities, including scheduling rules and real-time management setup for contact center operations. This involves participating in implementations, providing training, facilitating change management, and ensuring WFM configuration aligns with operational goals.

This role involves proactively engaging with customers to understand their needs, building strategic relationships with key stakeholders, and serving as the primary point of contact to ensure they achieve maximum value from Pismo's products. Responsibilities include developing success plans, acting as a customer advocate internally, managing client KPIs, and providing strategic analysis based on client data.

The role involves developing and maintaining backend applications using Golang deployed on AWS, while also participating in technical discussions and product refinements with cross-functional teams. Responsibilities include managing AWS infrastructure via Terraform and monitoring applications using logs, metrics, and observability tools.

The analyst will assist employees, managers, and HR professionals by responding accurately and professionally to inquiries, while also reviewing cases to identify trends and urgent issues. Responsibilities also include escalating complex matters like Benefits or Payroll and assisting with reporting on monthly and quarterly case metrics.

This role involves partnering closely with sales and engineering teams to consult on complex, multi-product opportunities, scoping, designing, and validating solutions within the client's ecosystem. The specialist will also act as a critical cross-functional partner, influencing product strategy by sharing technology patterns observed from clients.

The specialist will serve as the primary point for Incident and Problem Management, responding to and resolving service level breaches while providing effective workarounds for defects. They will also engage partners professionally, accurately document tickets, and contribute to the Knowledge Base by creating and maintaining articles.

The role involves complete management of influencers, including curation, relationship building, daily organization, aligning deliverables, creating scripts and content, and producing reports while communicating with partner agencies. The manager will ensure all influencer activations are well-executed, aligned with strategy, and delivered with quality.

This role involves developing and testing software interfaces between Motorola's products (like CAD, RMS, Real Time Command & Control, and Analytics) and various third-party systems using an ETL architecture. Development utilizes technologies including .NET (C#), Java, XML, microservices, and Kubernetes to meet customer requirements.

The Director will lead a team of ad optimization professionals to maximize publisher retention and satisfaction by acting as a high-level strategic advisor on complex omnichannel architecture. Key duties include team leadership, developing performance marketing strategies for publishers, and conducting strategic negotiations with programmatic partners.

The Solutions Consultant will provide technical leadership to guide customers through their security transformation journey by defining technical solutions that secure key business imperatives. Key duties include meeting sales quotas through strategic technical account plans, leading discovery sessions, and ensuring customer realization of platform value.

The role involves owning, architecting, and building the next generation of an enterprise SaaS platform for the higher education industry, collaborating closely with other engineers, product managers, designers, and leaders.

Provide expert-level technical support and troubleshooting for SaaS applications, focusing on server-side configurations, IIS, SQL Server, and related infrastructure issues. Key duties include diagnosing complex technical challenges, optimizing database performance, managing IIS environments, and acting as a primary escalation point for high-priority customer problems.

The engineer will tackle accessibility issues for the platform’s UI to ensure compliance with WCAG standards and improve overall usability, collaborating closely with the accessibility architect and designers. Success in this role is measured by the results delivered and the impact created, emphasizing a results-driven approach.

The Technical Customer Success Analyst II will troubleshoot complex customer requests, manage the global support queue, and ensure timely, exceptional service by delivering advanced technical solutions to escalated support cases. Key duties involve acting as a trusted technical advisor, collaborating internally to resolve issues, documenting solutions in the knowledge base, and tracking progress via Salesforce reporting.

The Team Lead will guide and mentor engineers while actively contributing to the development of high-quality, cloud-based software solutions, ensuring on-time delivery. Responsibilities include fostering technical growth, driving best practices in architecture and development, and participating in key technical decision-making.