Job Positions

The role involves assisting in the design, build, and implementation of conversational AI solutions like AI Agents within IVR, Speech Analytics, and Quality Management tools. This includes gathering functional requirements, translating business needs into actionable specifications, and analyzing AI performance metrics to recommend improvements.

The intern will be responsible for researching, prospecting, and conducting outreach to referral sources within assigned markets. Duties also include data entry for project findings and coordinating with management and the marketing team regarding market research and insights.

The engineer will design, develop, and maintain responsive web applications using React and Angular, alongside building cross-platform mobile applications using React Native. Responsibilities also include collaborating with designers and product managers to deliver high-quality user experiences and optimizing applications for performance and scalability.

The Tier I Customer Support Representative acts as the initial point of contact for technical support inquiries, responsible for troubleshooting and resolving basic technical issues via phone, email, chat, and ticketing systems. Principal duties include diagnosing problems, documenting interactions, escalating complex issues, and following up with customers to ensure complete resolution.

The Director, Business Development will drive expansion into new markets by gathering market intelligence, building relationships, and partnering with senior leadership to identify and prioritize new solution areas. This role involves validating business concepts, defining market requirements, building opportunity pipelines, and conceiving initial pilot projects for new business concepts.

The Associate Report Writer supports the classification and interpretation of genetic variants to convey accurate test results, involving reviewing variants using ACMG/AMP guidelines, conducting literature reviews, and documenting evidence in a standardized format. This role contributes to internal variant database curation and collaborates with clinical and laboratory teams to ensure timely and reliable reporting.

This role is responsible for owning the issuer lifecycle strategy across all stages, from onboarding through post-raise nurture, by building and optimizing scalable, high-performing multi-channel communication programs in HubSpot. Key activities include developing segmentation, running tests, and collaborating cross-functionally to ensure the right message reaches the right issuer at the right time.

The analyst will leverage GFEBS to develop and maintain spend plans, track financial execution metrics, and distribute status of funds reports for assigned organizational funds. Duties also include using Microsoft Excel for detailed budget analysis, preparing executive briefings, and coordinating closely with internal and external customers on financial resource management.

The Junior SEO Analyst will execute end-to-end outreach processes, including domain identification, media contact, negotiation, and documentation updates, while also drafting basic content for link building using AI tools and coordinating its publication. They will also be responsible for detecting and recovering broken links and reporting project metrics using spreadsheets and SEO tools.

The Director will provide strategic oversight for key Distributed Energy Resource (DER) relationships and lead the Partner Solutions team, focusing on the health, growth, and evolution of the partner ecosystem. This involves directing the sourcing, integration, and onboarding of new partners while collaborating across internal departments to meet strategic business goals.

The Tier II Technical Support Specialist acts as an escalation point for complex technical issues, providing advanced troubleshooting and resolution for hardware, software, network, and system problems. Key duties include documenting interactions, escalating critical issues to Tier III, collaborating with other IT teams, and developing technical documentation.

The Case Manager will lead California probate and estate cases from petition to final distribution, handling all court filings, deadline tracking, and client communications. This role also involves drafting personal injury demand packages, managing vendor coordination, and tracking performance against key milestones.

This role involves owning and operating the end-to-end live ops content pipeline, including planning, tracking, reviews, and integration coordination for shipping high-quality 3D props and assets regularly. The leader will steward and elevate the creative strategy for live ops content, ensuring high quality, style continuity, and cohesion across all deliverables.

The role involves building software that integrates rapid genome sequencing into routine clinical care to help neonatal teams diagnose critically ill newborns faster. Engineers will be responsible for creating the operating system for neonatal precision medicine, directly impacting patient care decisions.

The Liaison will bridge the gap between business stakeholders and technical teams, supporting applications like DPS, eTOPS, or milMove, and working with Government personnel to resolve application problems. Essential duties include generating reports, grouping incidents, notifying POCs about high-priority incidents, and ensuring problem creation when numerous related incidents occur.

The specialist will own customer billing inquiries, providing timely responses to various support cases including failed payments and unsettled invoices. Responsibilities also include identifying patterns, improving workflows, and contributing to product enhancements that scale.

This role involves overseeing multiple pharmaceutical campaigns across various therapeutic areas, leading a team of Client Success Managers, and acting as the client's strategic partner to ensure campaign success and implementation. The director will align brand goals with campaign strategy to drive account growth, retention, and own the overall health of their assigned accounts.

The Senior Engineering Manager will lead a team of Frontend and Backend Software Engineers, taking ownership of significant system architecture components, including designing and building scalable systems. Responsibilities also involve leading technical design discussions, driving technical direction, iterating on agile processes, and collaborating with product leadership on scope and deliverables.

The role involves performing day-to-day administration of the ServiceNow platform, including managing users, configuring forms, notifications, and basic workflows, while supporting configuration and maintenance of ITSM and/or CSM modules. Responsibilities also include supporting operations, providing Tier 2/3 support for platform issues, and monitoring system performance.

This role involves managing and overseeing regulatory filings, handling regulatory complaints, executing the regulatory change management process, and providing general compliance support and expertise for the ICHRA line of business. The analyst will also perform risk-based oversight audits focusing on high-risk operational areas.