Job Positions

The Delivery Manager will lead end-to-end project delivery, ensuring projects meet scope, budget, and timeline requirements while maintaining healthy margins. They are responsible for managing client relationships, overseeing project financials, and coordinating cross-functional teams to drive operational excellence.

You will design and implement tailored AI-driven customer service solutions while managing the full project lifecycle for clients. This involves integrating Tidio with external systems, troubleshooting technical issues, and collaborating cross-functionally to ensure successful client adoption.

Manage complex technical integrations with client APIs and support internal teams with custom configurations and automation tasks. Develop web applications and tools while fetching data from APIs to create custom reports.

Collaborate with experienced engineers, product managers, and designers to develop and maintain software applications. Participate in the full software development lifecycle, including coding, testing, debugging, and deployment.

Lead and manage global, cross-functional CRM and sales excellence initiatives to drive commercial performance. Coordinate workstreams, translate business requirements into technical plans, and ensure successful project delivery and adoption.

Design, implement, and maintain scalable observability solutions for cloud-native environments using tools like DataDog and self-hosted stacks. Collaborate with DevOps and SRE teams to optimize monitoring architecture, automate infrastructure, and ensure high availability.

You will own the entire customer lifecycle for Brazilian clients, from initial onboarding and platform configuration to strategic account management. Your role involves driving user engagement, identifying expansion opportunities, and documenting processes to scale the customer success framework.

You will drive teams toward delivering on an aspirational tech vision while mentoring junior consultants and solving complex business problems. You will also advocate for continuous delivery, clean code, and scalable UI systems to ensure high-quality software delivery.

The role involves architecting and developing automation frameworks for microservices while driving the standardization of technology toolkits across the organization. You will also consult with teams to implement AI-native development workflows and ensure the reliability and security of cloud-native platforms.

You will be responsible for transforming the company's unique culture and technological ambition into a compelling employer brand to attract top-tier talent. This involves developing strategic narratives and positioning that resonate with highly technical and demanding professional audiences.

You will design, develop, and maintain high-performance cross-platform mobile applications using React Native. You will also collaborate with designers and backend engineers to integrate APIs and ensure a seamless, native-like user experience.

Provide high-level technical support by troubleshooting complex issues and managing support tickets while ensuring service level agreements are met. Coordinate hardware logistics, assist with system management, and facilitate new hire orientation sessions for the LATAM region.

Develop and maintain scalable web applications using PHP 8.X and MVC principles while ensuring high code quality. Manage database design, deployment environments using Docker, and perform functional and performance testing.

You will develop and enhance core platform features for scalable, high-impact products within an agile team. This involves building production-quality software and collaborating on cloud-based solutions and system integrations.

Design and implement scalable ML infrastructure while developing evaluation frameworks for Large Language Models and RAG-based systems. Collaborate with cross-functional teams to deploy GenAI and Agentic AI solutions while ensuring performance, scalability, and cost efficiency.

The Information Security Engineer will lead security assessments, manage security tools, and deploy new solutions to protect information systems. They will also optimize monitoring solutions and participate in all aspects of incident response.

Design, build, and operate scalable backend services and APIs for a two-sided marketplace mobile application. Collaborate with cross-functional teams to ensure high performance, reliability, and seamless user experiences.

You will define and evolve infrastructure architecture, operational standards, and engineering best practices to support development teams. Additionally, you will build and operate automation for provisioning, deployments, and core platform workflows while ensuring system reliability and scalability.

The Business Analyst acts as a bridge between business problems and technological solutions, focusing on Oracle Cloud ERP processes. Responsibilities include gathering requirements, defining functional solutions, mapping processes, and supporting system integration and maintenance.

The Regional Asset Protection Manager is responsible for executing asset protection initiatives, managing regional shrink performance, and investigating theft and fraud. They lead a field team of managers and supervisors to ensure physical security standards and provide a safe environment for store teams and customers.