Job Positions

The consultant will design and configure Genesys Cloud Workforce Management capabilities, including scheduling rules and real-time management setup for contact center operations. This involves participating in implementations, providing training, facilitating change management, and ensuring WFM configuration aligns with operational goals.

This role involves proactively engaging with customers to understand their needs, building strategic relationships with key stakeholders, and serving as the primary point of contact to ensure they achieve maximum value from Pismo's products. Responsibilities include developing success plans, acting as a customer advocate internally, managing client KPIs, and providing strategic analysis based on client data.

The role involves developing and maintaining backend applications using Golang deployed on AWS, while also participating in technical discussions and product refinements with cross-functional teams. Responsibilities include managing AWS infrastructure via Terraform and monitoring applications using logs, metrics, and observability tools.

The analyst will assist employees, managers, and HR professionals by responding accurately and professionally to inquiries, while also reviewing cases to identify trends and urgent issues. Responsibilities also include escalating complex matters like Benefits or Payroll and assisting with reporting on monthly and quarterly case metrics.

This role involves partnering closely with sales and engineering teams to consult on complex, multi-product opportunities, scoping, designing, and validating solutions within the client's ecosystem. The specialist will also act as a critical cross-functional partner, influencing product strategy by sharing technology patterns observed from clients.

The specialist will serve as the primary point for Incident and Problem Management, responding to and resolving service level breaches while providing effective workarounds for defects. They will also engage partners professionally, accurately document tickets, and contribute to the Knowledge Base by creating and maintaining articles.

The role involves complete management of influencers, including curation, relationship building, daily organization, aligning deliverables, creating scripts and content, and producing reports while communicating with partner agencies. The manager will ensure all influencer activations are well-executed, aligned with strategy, and delivered with quality.

This role involves developing and testing software interfaces between Motorola's products (like CAD, RMS, Real Time Command & Control, and Analytics) and various third-party systems using an ETL architecture. Development utilizes technologies including .NET (C#), Java, XML, microservices, and Kubernetes to meet customer requirements.

The Director will lead a team of ad optimization professionals to maximize publisher retention and satisfaction by acting as a high-level strategic advisor on complex omnichannel architecture. Key duties include team leadership, developing performance marketing strategies for publishers, and conducting strategic negotiations with programmatic partners.

The Solutions Consultant will provide technical leadership to guide customers through their security transformation journey by defining technical solutions that secure key business imperatives. Key duties include meeting sales quotas through strategic technical account plans, leading discovery sessions, and ensuring customer realization of platform value.

The role involves owning, architecting, and building the next generation of an enterprise SaaS platform for the higher education industry, collaborating closely with other engineers, product managers, designers, and leaders.

Provide expert-level technical support and troubleshooting for SaaS applications, focusing on server-side configurations, IIS, SQL Server, and related infrastructure issues. Key duties include diagnosing complex technical challenges, optimizing database performance, managing IIS environments, and acting as a primary escalation point for high-priority customer problems.

The engineer will tackle accessibility issues for the platform’s UI to ensure compliance with WCAG standards and improve overall usability, collaborating closely with the accessibility architect and designers. Success in this role is measured by the results delivered and the impact created, emphasizing a results-driven approach.

The Technical Customer Success Analyst II will troubleshoot complex customer requests, manage the global support queue, and ensure timely, exceptional service by delivering advanced technical solutions to escalated support cases. Key duties involve acting as a trusted technical advisor, collaborating internally to resolve issues, documenting solutions in the knowledge base, and tracking progress via Salesforce reporting.

The Team Lead will guide and mentor engineers while actively contributing to the development of high-quality, cloud-based software solutions, ensuring on-time delivery. Responsibilities include fostering technical growth, driving best practices in architecture and development, and participating in key technical decision-making.

The role involves designing and building internal tooling using Node.js and Postgres to power large-scale data migrations between product versions, focusing on creating safe, observable, and repeatable frameworks for moving customer data. Responsibilities include handling both relational and schema-less data transformations, implementing robust observability, and ensuring migrations are idempotent and safely replayable.

The role involves owning the weekly content engine across Instagram and TikTok by planning content calendars, writing copy, creating short-form videos, and managing community engagement. Deliverables include weekly short-form videos, stories, static posts, and a performance recap with adjustments.

The primary responsibility is to exceed revenue quota goals quarterly and yearly by effectively addressing customer and partner inquiries with tailored solutions related to data, AI, and identity intelligence. This includes strategically engaging with stakeholders, leading technical demonstrations, and overseeing all aspects of the sales cycle from qualification to RFP responses.

The Technical Architect will lead technical design sessions, translating complex business requirements into well-architected, scalable Salesforce solutions leveraging products like SFI Industries, APEX, and Omnistudio. They will also manage the technical delivery of custom development, integrations, and data migrations, contributing to DevOps strategies.

The Escrow Administrator will support the escrow department to ensure seamless and efficient operations, acting as the welcoming face and voice of SeedTrust by providing exceptional customer service. Key duties include addressing client inquiries, generating detailed reports, resolving matters, creating new escrow accounts, and guiding clients through system setup and portal navigation.