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The specialist will serve as the primary point for Incident and Problem Management, responding to and resolving service level breaches while providing effective workarounds for defects. They will also engage partners professionally, accurately document tickets, and contribute to the Knowledge Base by creating and maintaining articles.

The role involves complete management of influencers, including curation, relationship building, daily organization, aligning deliverables, creating scripts and content, and producing reports while communicating with partner agencies. The manager will ensure all influencer activations are well-executed, aligned with strategy, and delivered with quality.

This role involves developing and testing software interfaces between Motorola's products (like CAD, RMS, Real Time Command & Control, and Analytics) and various third-party systems using an ETL architecture. Development utilizes technologies including .NET (C#), Java, XML, microservices, and Kubernetes to meet customer requirements.

The Director will lead a team of ad optimization professionals to maximize publisher retention and satisfaction by acting as a high-level strategic advisor on complex omnichannel architecture. Key duties include team leadership, developing performance marketing strategies for publishers, and conducting strategic negotiations with programmatic partners.

The Solutions Consultant will provide technical leadership to guide customers through their security transformation journey by defining technical solutions that secure key business imperatives. Key duties include meeting sales quotas through strategic technical account plans, leading discovery sessions, and ensuring customer realization of platform value.

The role involves owning, architecting, and building the next generation of an enterprise SaaS platform for the higher education industry, collaborating closely with other engineers, product managers, designers, and leaders.

Provide expert-level technical support and troubleshooting for SaaS applications, focusing on server-side configurations, IIS, SQL Server, and related infrastructure issues. Key duties include diagnosing complex technical challenges, optimizing database performance, managing IIS environments, and acting as a primary escalation point for high-priority customer problems.

The engineer will tackle accessibility issues for the platform’s UI to ensure compliance with WCAG standards and improve overall usability, collaborating closely with the accessibility architect and designers. Success in this role is measured by the results delivered and the impact created, emphasizing a results-driven approach.

The Technical Customer Success Analyst II will troubleshoot complex customer requests, manage the global support queue, and ensure timely, exceptional service by delivering advanced technical solutions to escalated support cases. Key duties involve acting as a trusted technical advisor, collaborating internally to resolve issues, documenting solutions in the knowledge base, and tracking progress via Salesforce reporting.

The Team Lead will guide and mentor engineers while actively contributing to the development of high-quality, cloud-based software solutions, ensuring on-time delivery. Responsibilities include fostering technical growth, driving best practices in architecture and development, and participating in key technical decision-making.

The role involves designing and building internal tooling using Node.js and Postgres to power large-scale data migrations between product versions, focusing on creating safe, observable, and repeatable frameworks for moving customer data. Responsibilities include handling both relational and schema-less data transformations, implementing robust observability, and ensuring migrations are idempotent and safely replayable.

The role involves owning the weekly content engine across Instagram and TikTok by planning content calendars, writing copy, creating short-form videos, and managing community engagement. Deliverables include weekly short-form videos, stories, static posts, and a performance recap with adjustments.

The primary responsibility is to exceed revenue quota goals quarterly and yearly by effectively addressing customer and partner inquiries with tailored solutions related to data, AI, and identity intelligence. This includes strategically engaging with stakeholders, leading technical demonstrations, and overseeing all aspects of the sales cycle from qualification to RFP responses.

The Technical Architect will lead technical design sessions, translating complex business requirements into well-architected, scalable Salesforce solutions leveraging products like SFI Industries, APEX, and Omnistudio. They will also manage the technical delivery of custom development, integrations, and data migrations, contributing to DevOps strategies.

The Escrow Administrator will support the escrow department to ensure seamless and efficient operations, acting as the welcoming face and voice of SeedTrust by providing exceptional customer service. Key duties include addressing client inquiries, generating detailed reports, resolving matters, creating new escrow accounts, and guiding clients through system setup and portal navigation.

The role involves leading the end-to-end design, configuration, and deployment of Agentforce-powered agents to automate complex business processes and optimize customer experiences. Key duties include defining agent tuning parameters, orchestrating agent actions, and translating complex business needs into high-level technical solution designs.

The Product Manager will own the end-to-end vision, strategy, roadmap, and execution for a major product area, defining requirements, managing sprints in GitLab, and leading agile ceremonies for their pod. Responsibilities also include analyzing large datasets using SQL and Python, building evaluation frameworks for LLMs, and collaborating on UX design to transform complex data into intuitive interfaces.

The Local Service Transition Consultant oversees all country-level implementation transition activities to ensure smooth movement from project delivery into operational readiness, guaranteeing scope, quality, timelines, and budget adherence. Key duties involve leading local workshops, onboarding operational teams, coordinating training, leading testing phases, and supporting the go-live and hypercare periods for successful transition to BAU services.

Provide technical and functional consulting support for applications, offering specialized guidance and effective solutions while preparing and maintaining technical and functional documentation related to service requests. Manage daily tickets and priorities, ensuring established deadlines are met and maintaining clear communication with internal and external teams for alignment and collaboration.

The intern will support the setup, execution, and closure of Clinical Trial Supply & Logistics projects by assisting with document collection, tracking data in applicable tools, and coordinating shipments to and from investigational sites. Responsibilities also include gaining exposure to laboratory logistics processes like kit preparation and sample handling under supervision.

The Senior Technical Program Manager will drive the end-to-end technical implementation of internal tooling projects, platform migrations, and service modernizations, ensuring alignment with business goals through continuous planning and technical roadmapping. This role involves monitoring project progress, managing complex dependencies across engineering teams, and coordinating security and compliance efforts for internal services.

This role involves developing, driving, and executing implementation for the WEX EnCompass platform applications, which include customer-facing UIs, APIs, webhooks, and data streams. The engineer will help define and implement a comprehensive architectural roadmap for the platform while fostering a culture of innovation and continuous learning.

The Account Manager will act as the main contact for clients using Wiley Partner Solutions Workflow products, managing relationships, resolving support issues, and providing platform training. This role is also crucial for onboarding new clients onto the Research Exchange platform.

The role involves driving technical implementation projects for AI-enabled internal tooling and service modernization from scope definition through operational readiness. This includes partnering with leadership to facilitate planning sessions and developing detailed execution plans for system consolidations and workflow enhancements.

The role involves developing software solutions for observability, incident response, and reliability, while supporting internal stakeholders and Payment Platform teams. Responsibilities include digging deep into code/systems to solve complex issues, developing automation, participating in incident response, and optimizing performance.

The role involves handling high-risk escalations to uncover findings beyond initial flags, conducting proactive research, studying threat actors, and staying current with industry developments like blockchain trends and regulations. Responsibilities also include supporting urgent cases, developing tools, and creating new investigative techniques to teach the team.

The analyst will review pricing algorithm performance, making data-driven updates for new or existing markets, while constantly optimizing processes and automating repetitive tasks for increased productivity. They will also provide insightful ad-hoc analyses on booking patterns and revenue strategies to clients and internal teams.

The Account Manager will be responsible for nurturing client relationships and ensuring the successful adoption and optimization of healthcare software solutions. This involves maintaining excellent client relations and maximizing account growth through strategic planning and implementation.

The Technical Support Engineer will serve as the primary contact for customer tickets, acting as an escalation point for support teams, and focusing on one-touch resolution for complex technical incidents. Responsibilities also include writing detailed escalation notes, performing routine follow-ups, maintaining knowledge bases, and communicating ticket status internally and externally.

The core responsibility involves owning the full webinar funnel, from concept and registration strategy through live execution and lead nurturing, while also managing a consistent calendar of live and automated webinars. Additionally, this role supports the planning and execution of 3-4 annual in-person events internationally.